Author's Description:

We believe our presence is justified from all aspects of economic growth whether at individual, organizational or national level. Mobile phones are without doubt changing the way many people live and work in Zambia. They make business easier and more efficient and so transforming the national economy. They keep families and communities stay in touch.

We at Zain are proud to be associated with this economic transformation. Our business is about ‘Making Life Better’ for all Zambians and making Zambia a better place to live.

We have customers right across the social spectrum from civil servants, business executives and artisans to housewives and students.

Our aim is to offer services that truly support this exciting mix of social and economic groups and to offer services that are of value to you.

Contact us

You can contact us by phoning our free 24-hour call centre, visiting our help desks or by email.

Free Call Centre

Call our 24-hour call centre any time – for free. We’ll answer your questions and we’ll help you to make the most of Zain services.

To call us, just dial 111 from your Zain phone. You can also call +260 977 770077 from any phone if you are abroad. You can also call 01 250707 if you are within Zambia or +260-1-250707 if you are abroad during weekends.

Help for business customers

Our business advisors spend time understanding your business. They work as part of your team to make sure that you make the most of Zain. Ask to speak to a business advisor by calling 111 from a Zain phone or 01 250707 from any other phone.

Help desks

If you prefer to see someone face-to-face, then visit a help desk in one of our offices (Mon-Fri, 8am-5pm. Sat 8am-12pm):

Zain Zambia – Chipata Customer Center
Perenyantwa Road
P O Box 510465
Chipata

Zain Zambia – Cairo Road Customer center
Grand house
Cairo Road
Lusaka

Zain Zambia – Mansa Customer Center
Shoprite Complex
Plot 2771 Chitimukulu Road
Mansa

Zain Zambia – Manda Hill Customer Center
Shop No:35
Manda Hill Shopping Complex
Lusaka

Zain Zambia – Solwezi Customer Center
Hazel Building
Plot No: 408
Independence Avenue
Solwezi

Zain Zambia – Kitwe Town Customer Center
Stand 1, Shop 16
Independence Avenue
P O Box 20768
Kitwe

Zain Zambia – Kitwe Main Customer Center
Plot No: 189
24 Kanyanta Street
P O Box 20768
Kitwe

Zain Zambia – Livingstone Customer Center
P.O Box 61161
Plot Number 2627
Musi oa Tunya Road
Livingstone

Zain Zambia – Kasama Customer Center
Plot 60
Mukulumpe Road
Kasama

Zain Zambia – Ndola Customer Center
Plot #93
President Avenue
(Duly Motors Building)
Town Centre
Ndola

Zain Zambia – Crossroads Customer Center
Crossroads Shopping Mall
Corner of Leopard’s Hill Road and Lake Road
Lusaka

Zain Zambia – Arcades Customer Center
Arcades Shopping Mall
Shop Number 21
Great East Road
Lusaka

Zain Zambia – Kabwe Customer Center
19 Independence way
Town centre
P O Box 50380
Kabwe

Zain Zambia – Freedom Way Customer Center
Stand No. 4937
Unity House
Freedom way/ Katunjira Road
Lusaka

Zain Zambia – Mongu Customer Center
Independence Avenue
Mongu

Zain Zambia – Livingstone Customer Center
P.O Box 61161
Plot Number 2627
Musi oa Tunya Road
Livingstone

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